Sara D'Elia, CPM
CEO, Principal
Broker Licence Number: 01013395
Sara D'Elia’s experience spans over 30 years, having had responsibility for over 3MM square feet of commercial space and over 12,000 multifamily units. Sara was awarded 2019 Real Estate Professional of the Year by the Orange County chapter of IREM.
Throughout Sara’s career, she has amassed extensive experience in acquisitions, lease ups and redevelopments. She has divided her time equally in fee management and owner- managed assets during her career. Her leadership and communication skills have produced a proven track record in business relationships, marketing, cost control and budget implementation.
Sara received her BA from California State Long Beach in 1988 and her Certified Property Manager (CPM) designation in 1994. She served as President of IREM OC in 2013 and the chapter received a national award for innovation. She is a licensed California real estate broker. Her background includes acquisition consulting and expert witness testimony.
Sara D'Elia served on the Board of Directors for Mercy House Transitional Living Centers for 14 years and continues to support her community via multiple philanthropic contributions.
 Christine Dales
COO, Principal
Christine Dales has been a key asset to The REMM Group since she joined us from the banking industry in 1986. She is experienced in all aspects of The REMM Group operations. Her involvement with REMM began in the accounting department where she spent twelve years training and overseeing the accounting team. Christine took on the training of on-site personnel, as well as performing audits for current management and clients in the due diligence phase of purchasing or selling a project.
Christine's excellent client relationships, in-depth knowledge of the property management industry, and detailed understanding of accounting for real estate management has benefited The REMM Group in strategic planning and overall operations. She has traveled extensively for The REMM Group representing us in both national and international venues.
 Shawn Conerty
CFO, Principal
Shawn Conerty has over 20 years of accounting and finance experience specifically in real estate and construction industries. As the Corporate Controller of Herman Weissker, Inc., a full service public utility construction company, Shawn provided the accounting and finance expertise along with assisting in the strategic operating management that resulted in a growth in revenue from $45MM to $400MM during his years with the company. Shawn served as CFO for Mesa Management and oversaw the accounting and finance department for over 3,800 multifamily units and commercial portfolio.
Throughout his career, Shawn has amassed significant experience and knowledge in accounting, finance, property acquisitions and dispositions. He is currently managing a $200MM real estate portfolio and is responsible for all financial matters, cash flow management, project level financing and lender relationships.
Shawn received his BS in Finance from Chapman University.
Yong Held
Director of Human Resources
Yong Held has over 14 years experience in Human Resources and the Real Estate Industry. Before joining The REMM Group, Yong had been a Human Resources consultant for various industries in Southern California and held the position of Human Resources Director for Mesa Management. She is also a licensed real estate agent in California, with experience in both residential and commercial properties.
Yong received her BA in Political Science with a minor in Sociology from Arizona State University and her masters in Clinical Psychology from Vanguard University. Yong is passionate about her community and helping young people. When she was in Arizona, Yong co-founded the Outreach Academy for the Arts; a nonprofit organization dedicated to working with at-risk youth and incorporating urban art classes in local charter schools throughout the greater Phoenix area
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Jeanette Ruscitti, CPM
Vice President, Operations
Real Estate Number:01919452
Jeanette has 24 years of property management experience, including positions held as Regional Director, Senior Regional Manager, Training and Administration Manager, Audit Manager, Office Manager, as well as multiple on-site management roles. Jeanette has held management positions within locally and nationally known real estate companies: Wasatch Premier Communities, Trammell Crow Residential and Mesa Management. Jeanette Ruscitti served as Senior Regional Manager at Mesa Management since September of 2005.
Jeanette’s experience includes multi-family and retail management. Jeanette received her BA from the University of California San Diego in 1997, her Certified Apartment Manager (CAM) designation in 2009 and her Certified Property Manager (CPM) designation from IREM in 2013. Jeanette is currently a licensed Real Estate Salesperson in California.
Windell Mollenido
Director of Marketing
Windell Mollenido has over 18 years of experience in digital marketing and website development focused on multifamily and commercial real estate. He creates and manages marketing campaigns for our diverse portfolio of multifamily communities and lease-ups. His experiences also include SEO, SEM, business development, online reputation, data analysis, and marketing strategy.
Windell delivers new innovative solutions to an array of challenges facing our constantly changing industry. His marketing skills range from the macro-level of identifying trends and developing strategies, to the micro-level of programming languages and design software.
Windell earned a Master of Business Administration from Saint Leo University in Tampa Bay, FL.
Director of Multifamily
Real Estate License Number: 01953897 Client Testimonials
Frank Thorp has over 20 years of Property Management experience including positions held as Asset Manager, Regional Manager, Executive Manager and Senior Manager. Frank also has experience in training, marketing and facility management.
Frank has held management positions within locally and nationally known real estate companies: Arnel Management, Western National Group, The Irvine Company and UDR. He has experience in managing real estate in the Orange County, Los Angeles, Inland Empire and San Diego markets. Frank Thorp has had market success through clear strategies in increasing revenue, reducing cost and spear heading customer service strategies in major markets.
Frank attended California State University Fullerton majoring in business management. Frank is also a licensed Real Estate Salesperson in California.
Nancie Petersen
Systems Director
Nancie Petersen began her career in property management accounting in 1980. Her experience and knowledge is highly valued by both The REMM Group and our clients. Nancie has acted as client coordinator for more than 75 properties. She is accounting supervisor, oversees payroll and the property management software programs. This included implementing the software conversion to Yardi Voyager and ongoing training for all our accounting employees.
Prior to joining The REMM Group in 1994, Nancie worked for 13 years as a Property Accountant with T & S Development, which later became Inland Pacific Advisors in Riverside. Nancie also owned and operated a family business with three locations so her accounting experience includes a business-owner perspective. This is of great assistance to The REMM Group in the setup of systems and accounting procedures.
Christopher J. Ippolito
Facilities Director
Chris Ippolito has over 20 years’ experience as manager of construction, maintenance, capital projects, and new build in multifamily properties. He is knowledgeable regarding all stages of repair and construction for multi-family facilities. He has extensive expertise in budgeting and planning to accommodate current and future maintenance and repair projects as well as identifying capital projects with a positive ROI.
Chris’ previous work experience included Western National Property Management, UDR, and The Irvine Company. At Western National, his responsibilities included final punch list and walks on new construction. At UDR, he was called on to oversee both routine local, state, and municipal building requirements and emergency capital projects. At the Irvine Company, he was responsible for completing all Capital projects for 104 apartment communities, approximately 32,000 units combined. He has recruited, trained, coordinated technical training seminars, and managed property maintenance professionals. Chris is a graduate of Lincoln Technical Institute and is HVAC Certified.
Senior Commercial Manager
Real Estate License Number: 01158586 Client Testimonials
Jan Melano has over 30 years of management experience concentrated in large retail, office, and multi-family assets. The skill and dedication Jan brings to her work is demonstrated by the enthusiasm of client testimonials like “Jan Melano has been the most effective and responsive manager I have ever worked with,” and “I think she is the best in the industry.”
Jan’s in-depth experience in all aspects of the day-to-day operations, negotiations and facilities management for commercial real estate is unparalleled. Controlling costs and working closely with owners and investors, she maximizes revenue enhancement opportunities.
Prior to her affiliation with The REMM Group, she was Vice President of a leading private investment firm that managed high- quality residential and commercial assets. She was responsible for management of operations, negotiations, human resources, facilities management and overall profitability of the Northern California portfolio. Her team's commitment to long-range planning and maximizing productivity created the top-performing branch over a ten-year period.
As a Director of Commercial Property, Jan supports Regional and Area Managers. She leads and inspires the team to provide above and beyond service.
Jan Melano is a licensed Real Estate Salesperson in California, and an active member of the Institute of Real Estate Management. Jan graduated with honors from both Chapman University and Pepperdine University with Bachelor and Masters of Arts degrees.
Robert T. Tanaka,CPM, CSM
Commercial Property Manager
Real Estate License Number: 00840747
Robert Tanaka is a Certified Property Manager with 30 years’ experience in the management of commercial and residential real estate. He holds a B.A. in Economics from the University of California, Los Angeles, and an M.B.A. from their Graduate School of Management (Anderson School) with a concentration in real estate and urban land economics.
Prior to joining The REMM Group, Bob was Vice President of August Management, Inc., an affiliate of the Glendale Federal (Glen Fed) family of companies. During his tenure with August, he was responsible for a portfolio of 25 properties including shopping centers and 4,000 apartment units. Additional experience includes the position of Vice President, National Investment Development Corporation; Housing Resources Management, Inc.; and Assistant Vice President with American Development Corporation and Sabina Realty Corporation. In the early 1970's, Bob was employed with the second largest developer of high-rise office space in Los Angeles' Mid-Wilshire area assisting in the marketing, leasing and management of their properties.
Bob is a licensed California real estate broker and former member of the Association of HUD Management Agents.
Senior Regional Property Manager
Real Estate License Number: 02009775 Client Testimonials
Diana Shelley was awarded Regional Manager Multifamily of the Year by IREM Orange County in 2019. She has over 20 years of property management experience just six years at The REMM Group, Diana has stair-stepped her way into a top position in our company. From Business Manager to Training Manager, to Area Manager to Regional Property Manager. Anyone that has worked with Diana, will tell you that she has pulled everyone up around her as well.
As Regional Manager, Diana lead the company with the most successful portfolio including highest occupancy and lowest availability week after week. In her current position of Senior Regional Manager, Diana can assist Area Managers so to achieve maximum results.
Her experience assisting with new acquisitions, increasing revenue, and raising occupancy is extensive. Diana is certified in Crime-Free Housing which focuses on proactive concepts to assist in safety and awareness. She also has experience in the design and coordination of interior renovation projects. Diana is certified as a Notary of the Public.
The corporate culture at The REMM Group focuses on improving communities and the lives of the families that live in them. Diana is a member of Big Brothers Big Sisters of America. The goal of the organization is to help children realize their potential and achieve positive, productive futures.
Senior Regional Property Manager
Real Estate License Number: 02060345 Client Testimonials
Ross Greenwell has an exceptional track record of success and delivering quantifiable results to multifamily property owners. He joined The REMM Group after 13 years with The Irvine Company as Regional Manager for flagship communities ranging from 736 to 1500 apartment homes in San Diego. Ross was also responsible for large community acquisitions, and a 250 million dollar renovation.
Before The Irvine Company, Ross was with Garden Communities in San Diego where he served on the lease-up management team of a 17-story luxury high-rise with 704 units. Fourteen years of property management and nearly 20 years of total management experience have developed and proven Ross’s ability to lead, motivate, and hold his team accountable for a high level of success achieving demanding NOI and occupancy goals.
Ross studied at Utah Valley University. He became a California Certified Residential Manager in 2013.
Commercial Property Manager
Real Estate License Number: 01722772 Cilent Testimonal
Caron Wilson joined The REMM Group in March of 2002. Caron has over 23 years of property management experience with a strong operational background. Prior to joining The REMM Group, Caron worked extensively with all aspects of retail property management, including tenant relationships, accounts receivable and payable, budgeting, CAM reconciliations, supervision of maintenance staff, and property accounting.
For 16 years , Caron maintained the position of Assistant Commercial Property Manager at The REMM Group. As the company grew and changed around her, she was a source of stability, continuity and experienced hands-on support for our commercial team. Caron adjusted well to the developing culture and helped to build it with her positive attitude and attention to detail.
In 2018 Caron accepted the position of Commercial Regional Manager. She now puts her expertise, problem solving skills and foresight to work directly for our clients and their tenants.
Regional Property Manager
Real Estate License Number: 02080736 Client Testimonials
Valerie Love has over 20 years of combined sales, administration, and production experience. She began with us in Resident Relations. Her excellent customer service, professionalism and willingness to take on new challenges led to promotions through Business Manager to Area Manager and now to Regional Manager. Her ability to consistently exceed set goals and motivate her team, have been hallmarks of Valerie’s success at The REMM Group. She received her real estate license in 2019.
 Leo Diapo
Commercial Property Manager
Real Estate License Number: 02080736
Leo Diapo has assisted with the property management of over two million sf of high-rise, mid-rise, class A, office, restaurant and retail space in Orange County. This included customer communications, accounts receivable and accounts payable, budget preparation and implementation, CAM recoveries, monthly financial variance comments, capital projects, and tenant improvement projects.
Leo has trained and mentored numerous community and leasing administrators. He is also skilled in developing workflow processes to improve communication and increase efficiency. He received his Bachelor of Arts in International Studies from UCI. He also has ICSC certification as a Leasing Consultant, Community Administrator and Assistant Manager. Leo recieved his real estate licence in 2019.
Leanna Tevis, ARM
Regional Property Manager
Real Estate License Number: 02067866
Leanna Tevis’ great enthusiasm, industry insight and commitment to excellence positively impacts each community she oversees. Leanna is a great example of how the extensive training program and performance based culture at The REMM Group develops an excellent management team.
Her team members found her work so outstanding that they nominated Leanna for the Going Beyond and Creating Value 2nd Quarter Award 2019. Leanna received the award for her high level of customer service and her enthusiastic support for any associates she worked with.
The positive, competitive spirit Leanna brings to her work inspires her teams to give 100%. Her wealth of knowledge about Los Angeles, Inland Empire and San Gabriel Valley multifamily properties is always insightful.
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Regional Property Manager
Real Estate License Number: 02115838 Client Testimonial
Melinda Gater has over two decades of experience in multifamily property management. In her previous position as Area Manager at The REMM Group, Melinda shared her experience at maximizing rent growth, maintaining high occupancy and delivering exceptional customer service with the Business Managers at Casa Grande, Medici, Villa Boutique and Ariana at El Paseo Apartment Homes while continuing to manage Mediterra Apartment Community.
Melinda’s coaching, mentoring and motivational skills make her an outstanding Regional Manager. This is demonstrated by the reduction in delinquency rates across her portfolio. Her experience successfully managing properties undergoing extensive interior and exterior renovations offer our teams knowledgeable guidance during capital improvements.
Melinda achieves measurable results for her clients and succeeds in advancing The REMM Group’s portfolio.
Nick Williams
Commercial Property Manager
Real Estate License Number: 02081572
Nick Williams joined The REMM Group in 2019 from Irvine Company where he assisted with the property management of over 2.5 million square feet of high rise, mid-rise, Class A, office, restaurant and retail space in Orange County. Nick creates meaningful relationships with tenants, owners and vendors to ensure efficiency and expedite communications. He has brought major projects in on time and under budget. Nick has also implemented learning and mentoring programs for team members.
Dedicated work and enthusiastic application to The REMM Group’s commercial property portfolio makes Nick an invaluable member of our team. Nick received his Bachelor of Arts in Communications from UCLA. His community involvement includes work with “The Mercy Warehouse,” an organization assisting poor and homeless families and individuals with employment and food.
Spencer Licon
Regional Property Manager
Real Estate License Number: 021106632
Spencer Licon’s outgoing personality, strong marketing skills and eight years of property management experience in class A and B buildings make him an excellent Regional Manager. As an honorably retired United States Marine, his work ethic and motivation are an inspiration to our team.
Spencer is always alert for opportunities to add to a client’s ROI or to improve a resident’s experience. Property managers appreciate Spencer’s positivity and advice on property improvements, service, and resident retention. His proficiency with property management technology tools is also of great assistance to newer managers.
Raymond Lam
Assistant Commercial Property Manager
Raymond Lam has assisted with the property management of over 2.5 million square feet of high rise, mid-rise, Class A, office, restaurant and retail space in Orange County.
Technologically adept and goal-oriented, Raymond’s energy to deliver concrete results for clients contributes to The REMM Group’s Commercial Division. Raymond is a graduate of Cal State Fullerton with a B.S. in Kinesiology.
Raymond demonstrates his dedication to the larger community with volunteer work for the non-profit, H.O.P.E. (Humans of Planet Earth), an organization that seeks to break children and their families out of the cycle of poverty. Raymond is currently serving as Administration and Fundraising Coordinator for H.O.P.E.
Norma Estrada
Training Manager
Norma Estrada began her career in property management over 15 years ago. She brings her enthusiasm for first class service, team building and operational skills to her position as Training Manager.
Her experience includes property management for up to 1,200 residential units, providing oversight, goal setting and motivation for leasing agents, and utilizing benchmark reporting.
What Our Clients Say About Our Real Estate Managers
I have worked with Frank now for 5+ years, and he has played a huge role in the value creation in my multi-family portfolio during that time. He is a true real estate professional having his finger firmly on the pulse of the market, combined with the strategic mind to capitalize on opportunities he sees.
—David Hurwitz, Owner
A Delight to Work With
Jan, Has been a delight to work with. Her responsibility in my case is to handle a larger Industrial Building which just went through a complicated "sublease" involving Tenant Improvements and a new roof. She stays on top of things and is always communicating with me to reassure me that everything is on track. I am in the process of handing her and additional property to manage for me and my experience working with her has been reassuring and helpful in making this additional commitment.
—Allen M. Segal, DBA Segal Industrial Real Estate, Inc.
Most effective and Responsive
Jan Melano has been the most effective and responsive manager I have ever worked with. I can trust when an issue arises the follow-up will be immediate and a thoughtful solution will be achieved.
—Tom Robinson,VantageOne Real Estate Investments, LLC. TREH Partners, LLC
Highest Level of Professionalism, Integrity and Reliability
I have had the pleasure of working with Jan and The REMM Group for over a decade. She constantly maintains the highest level of professionalism, integrity and reliability. I'm always confident that any task or request made will be handled in an organized, thorough and thoughtful manner. We’re very fortunate to work with Jan and highly recommend her and The REMM Group.
—Lisa Sawdon, VantageOne Real Estate Investments, LLC
Responsive, Organized, and Professional
Jan is very responsive, organized, and professional. She has quickly resolved any issue I've ever brought up to her and been very accommodating to my busy schedule as a manager.
—Andre May, General Manager Dickey's BBQ
She is a Great Asset
We have enjoyed partnering with Diana to execute our business plan on our portfolio that she oversees. She has been thoughtful on her recommendations and thorough on her due-diligence. We have consistently outperformed the market achieving above average market rents while maintaining consistently strong occupancy. She is a great asset and a great Regional. Thanks for all your hard work.
—Oscar Flores, Pacific Development Partners, LLC
Great Regional Manager
We have enjoyed our experience working with REMM. They are very professional and know the business well. They are always looking for ways to improve the properties and make them better for everyone, tenant and owner. Ross is a great Regional Manager. His reports are very clear and gives us just the information we need on the properties. We have enjoyed working with Ross over the past two plus years and have appreciated his professionalism and understanding of the industry.
Verlon Strauss, TreasurerSoutheastern California Conference
Recommendation for Caron Wilson, Regional Property Manager
Stellar
Caron undertakes projects in a responsive and conscientious manner. Her communication with ownership, vendors, tenants and leasing brokers is stellar. She is a reliable resource in handling the most complex of issues and an outstanding partner.
Camie Booker, Industrial Enterprises, ACLP
The Definition of a Hardworking and Dedicated Professional
I have had the pleasure of working with Valerie Love since August 2018. Valerie is the definition of a hardworking and dedicated professional! She knows how to not only drive profit to the bottom line but Valerie also understands the balance with regards to minimizing overall expenses. Valerie has a keen eye for true Value Add programs and products for Multi-Family assets. As Valerie is always quoted saying, “Paint is cheap and clean is free". She is always available, day or night, every day of the week. She truly treats our assets as one of her own.,
— David Cessna Clausen Enterprises
We are Thankful to Have Her on Our Team
Melinda recently took over as Regional for our So Cal portfolio and has been an outstanding leader. She is creative, detailed, and operationally focused. Even through Covid, we are leading the market with strong collections and rent growth.
We are thankful to have her on our team.
Oscar Flores-Pacific Development Partners, LLC
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